bet 9 Privacy Policy

bet 9 takes its users' privacy very seriously. In line with the values stated on our About bet 9 page, we believe that each user's personal information belongs to them and it is our responsibility to protect it. This privacy policy ("Policy") describes what information is collected when you use the bet 9 website and app, how that information is processed, and under what circumstances it may be shared with third parties.

This policy applies to all bet 9 services — from browsing the website to account registration, deposits, withdrawals, playing games and customer support. Alongside this policy, you should also read our Terms and Conditions, as the two documents together define your legal relationship with bet 9.

Section 1

We collect certain information to provide services on the bet 9 platform and to maintain a secure environment. This information falls into two main categories: what you provide directly and what is collected automatically while you use the platform.

1.1 Information Provided by the User

Information you provide during account registration and use:

• Full name, date of birth and national ID or passport number (for age verification — to confirm the 21+ requirement)
• Email address and mobile number
• Bank account or mobile wallet details (for bKash, Nagad, Rocket, Upay or bank transfer)
• Password created by the user (stored in encrypted form)
• Messages and information sent via customer support chat or email

1.2 Automatically Collected Information

What our system automatically records while you use the platform:

• Device type, operating system and browser version
• IP address and connection logs
• Time of site visits, page navigation and session duration
• Game play history, betting details and transaction records
• Usage patterns collected via cookies and similar tracking technologies

Section 2

Collected information is used only for specific and legitimate purposes. bet 9 does not process any information unnecessarily or beyond its original purpose.

2.1 Service Delivery and Operations

• Creating, verifying and managing accounts
• Age verification (confirming 21+) and identity confirmation
• Processing deposit and withdrawal transactions
• Providing game services, bonuses and promotions
• Calculating VIP programme benefits and cashback

2.2 Security and Fraud Prevention

• Detecting and blocking unauthorised access to accounts
• Identifying suspicious transactions
• Preventing the creation of multiple accounts
• Maintaining the overall security of the platform

2.3 Customer Support

When you seek support via live chat or email, our support team can resolve issues quickly using your account information. We provide support in both Bengali and English, 24/7.

2.4 Service Improvement and Analytics

• Monitoring and improving platform performance
• Making the user experience more relevant
• Analysing usage patterns to plan new games and features

2.5 Legal Obligations

Under applicable laws or regulations, we may have a legal obligation to retain or provide certain information in response to valid requests from authorities.

Section 3

bet 9 does not sell, rent or commercially exchange users' personal information. However, information may be shared with third parties in specific circumstances required to operate the service:

3.1 Payment Processors

The necessary information is shared with the relevant payment provider to complete transactions via bKash, Nagad, Rocket, Upay and bank transfer. This information is used solely to complete the specific transaction.

3.2 Technology Service Providers

Operational information may be shared with game software providers, cloud hosting services and other technology partners. All such partners are bound by confidentiality agreements.

3.3 Legal Authorities

Relevant information may be provided in response to court orders, valid requests from law enforcement agencies or other legal obligations.

Section 4

Cookies and similar technologies are used on the bet 9 website and app. Cookies are small data files stored on your device that help the platform remember your preferences and manage sessions.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, perform security checks and keep core services running.
• Functional Cookies: Used for language preferences, game settings and other personalised experiences.
• Analytics Cookies: Used to collect statistics to understand which parts of the platform are used most.

4.2 Cookie Controls

You can control or delete cookies from your browser settings. Please note, however, that disabling essential cookies may prevent important services such as login and payments from working correctly.

Section 5

bet 9 follows industry-standard security practices to protect its users' information. All data transmission is secured through SSL encryption, and stored information is also protected with strong encryption technology.

5.1 Retention Period

Information is retained while your account is active and thereafter for a defined period as required by law. Financial transaction records are generally kept longer due to long-term legal requirements.

5.2 Security Measures

• All data transfers secured through SSL/TLS encryption
• Passwords stored as encrypted hashes — no one can read them
• Tiered access controls on servers — only authorised staff can view relevant information
• Regular security audits and system monitoring
• OTP verification keeps transactions secure

5.3 Response to a Data Breach

If a data breach occurs, we will notify affected users in a timely manner and take prompt action to limit the damage. In such a situation, users are advised to contact our customer support team.

Section 6

You have certain fundamental rights over your personal information. bet 9 respects these rights and will endeavour to fulfil them within a reasonable time.

6.1 Right to Access

You may request details of the information we hold about you at any time. To do so, please contact customer support.

6.2 Right to Correction

If your account contains incorrect or incomplete information, you may request that it be corrected. Some information (such as identity verification documents) may require additional verification before changes can be made.

6.3 Account Closure and Data Deletion Request

You may request closure of your bet 9 account. However, due to legal retention obligations, certain information (particularly financial transaction records) must be kept for a defined period.

6.4 Relationship with Responsible Gaming

One important use of your information is to operate the Responsible Gaming tools — such as managing voluntary breaks or bet limit settings. Relevant account information is essential to keep these protective measures in place.

Section 7

bet 9 is an adults-only platform. Registration or use of the service by anyone under the age of 21 is strictly prohibited. We do not intentionally collect personal information from anyone under the age of 21.

Age verification during registration is mandatory. If we become aware that a minor has created an account using false information, that account will be closed immediately and the collected information will be deleted with appropriate security measures.

Section 8

bet 9 reserves the right to change or update this privacy policy as needed. If any significant changes are made, users will be notified via their registered email or through a notice on the platform.

A revised policy takes effect from the date of publication. Continued use of the platform after changes are made will be taken as your agreement to the new policy. The date of the latest update is always shown at the top of this page.

Section 9

If you have any questions, concerns or requests regarding this privacy policy, please contact us. Our customer support team is available 24/7 in both Bengali and English.

For more general questions, visit our Frequently Asked Questions (FAQ) page — you will find answers to many questions about accounts, payments and games there.